Author: Neda

Key expressions in a meeting Setting the context / discussing strategy Looking at the situation from a long-term perspective …

GREETINGS Dear Sir/ Madam,Dear Sir or Madam, To whom it may concern: (especially AmE) Dear Mr/ Ms Jones, Dear Dr

Key expressions Stating the position We are in a very difficult situation. We have reached the point where we have

Practically speaking I don’t mean to sound rude. (it’s not my intention) I mean, … it’s just that … (I’m

Persuasion – Business Communication Skills Establishing the need for a change I know that, like me, you are concerned about

Are you bored of just saying ‘bye’ all the time? Here is a whole a selection of parting phrases you

Practically speaking… I am going to have to sit down, my feet are killing me. (to hurt) I heard he

Writing a report can be a long, daunting process. Fortunately, if you take it one step at a time and

I’M SORRY I’m really/terribly/so sorry for being late. It won’t happen again. Please excuse my late response. I apologise for

GREETINGS Hi Dennis, Hello Claire, Dear Mum,   REASON FOR WRITING / REPLYING Just a quick note to invite you to…/ to