Formal Email Phrases


  • Dear Sir/ Madam,Dear Sir or Madam,
  • To whom it may concern: (especially AmE)
  • Dear Mr/ Ms Jones,
  • Dear Dr Smith,



  • I am writing  to make a reservation/ to apply for the position of…/ to confirm my booking/ to ask for further information about …
  • I am writing with regard  to the sale of …/ to the complaint you made on 29th February
  • Thank you for your e-mail of 29th February regarding the sale of… / concerning the conference in Brussels.
  • With reference to our telephone conversation on Friday, I would like to let you know that…
  • I am writing in order to…


  • Could you please let me know if you can attend … / if you are available for a meeting on 12th December?
  • I would appreciate it if you could please send me a brochure/ if you could please reply1 within two days.
  • Could you possibly arrange a meeting with the Logistics Manager?
  • I would also like to know if there are any swimming pools in your area.
  • Please let me know how much the tickets cost.

In-Company English Lessons with Native British Teachers


  • We are happy to let you know that your article has been selected for publication.
  • I am glad to inform you that we will be holding our annual conference in Brussels on 20 September 2014.
  • We regret to inform you that the show has been cancelled due to bad weather conditions.
  • We are willing to arrange another meeting with the CEO.
  • We would be glad to send you another statement if necessary.
  • Please do let me know if I can be of further assistance.
  • Should you need any further information/assistance, please do not hesitate to contact us.

Skype English Lessons with Native British Teachers



  • I am writing to express my dissatisfaction with… / to complain about…
  • I regret to say that I was not completely satisfied with the room you provided us.
  • We regret to inform you that your payment is considerably overdue.
  • I would like to receive a full refund and compensation for the damages.
  • I am interested to hear how your company can compensate us for the distress we suffered.



  • We would like to apologise for any inconvenience caused.
  • Please accept our apologies for the delay.
  • Please let us know what we can do to compensate you for the damages caused.
  • We will make sure that this will not happen again in the  future.

I am afraid I will not be able to attend the conference.

Skype English Lessons with Native British Teachers


  • I am attaching my CV for your consideration.
  • I am sending you the brochure as an attachment.
  • Please see the statement attached.
  • Please find attached the file you requested.


  • I am afraid I cannot open the file you have sent me. Could you send it again in… format?



  • I look forward to hearing from you.
  • I look forward to hearing when you are planning to visit our town.
  • If you require any further assistance, do not hesitate to contact me.
  • Kind regards,
  • Faithfully Yours,
  • Sincerely Yours,
  • We remain at your disposal should you need any further information.