Do not interrupt the speaker – the entire question or answer must be finished before you commence your interpretation. Do
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Negotiating – Dealing with Conflict
Key expressions Clarifying the situation Can I just make sure I’ve understood this correctly? Would I be right in thinking
Giving a Formal Presentation
Presenting – Key Expressions Outlining a structure I’ve divided my talk up into … First of all, I’ll … After
Managing the Discussion – Sharing Ideas
Key expressions Managing the discussion So let’s get started. The purpose of today’s meeting is … Can I suggest we
Informal Meetings – Reporting Back
Key Expressions Reporting a personal observation I get the impression that … From what I could see, … Reporting from
Discussing Options and Reaching Decisions
Key expressions in a meeting Setting the context / discussing strategy Looking at the situation from a long-term perspective …
Formal Email Phrases
GREETINGS Dear Sir/ Madam,Dear Sir or Madam, To whom it may concern: (especially AmE) Dear Mr/ Ms Jones, Dear Dr
Negotiating – Business Communication Skills
Key expressions Stating the position We are in a very difficult situation. We have reached the point where we have
Key Word – Mean
Practically speaking I don’t mean to sound rude. (it’s not my intention) I mean, … it’s just that … (I’m
Presenting – Selling an Idea – Key Expressions
Persuasion – Business Communication Skills Establishing the need for a change I know that, like me, you are concerned about