Key expressions
Clarifying the situation
- Can I just make sure I’ve understood this correctly?
- Would I be right in thinking …?
- Do you understand what I’m trying to say?
Staying focused on the facts
- Let’s try not to get personal here.
- Can we try and stay focused on the facts?
Expressing concerns diplomatically
- I’m a bit worried about …
- I don’t know if you are aware, but …?
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Expressing concerns directly
- I’m really not happy with …
- The real issue here is …
Chairing the negotiation
- How do you propose we deal with this issue?
- Look, can we try and avoid any …?
- I need to know …
- Can I leave you to …?
Expressing points of disagreement
- I can’t just …
- I just don’t understand how …
- I see what you mean, but …
- I just won’t be able to …, if …
Offering a compromise
- I’m prepared to … if …
- Look, would it help if …?
- I’d be more than happy to …